NSIA Insurance has assured its customers that it is still committed to providing tailor-made solutions to suit them as the company commenced an awareness campaign tagged ‘No Worries’ across the country.
The Managing Director, NSIA Insurance, Ebelechukwu Nwachukwu, in a press briefing in Lagos with Nairametrics in attendance, said that the campaign, which was designed to renew the company’s commitment to its teeming customers, had gone live on some radio stations and the company’s social media such as Facebook, Twitter and Instagram.
She said the company places high value on integrity and professionalism, which is why the prompt payment of claims is a part of its commitment to customers.
As proof to their claims settlement ability, she said over N679 million was made available in 2017 and N2.4 billion in claims settlement to their clients last year.
She added that the prompt claims payment was in keeping with the commitment to render stellar customer service to clients and in line with their objectives to pay genuine claims within 48 hours, following the receipt of the signed discharge voucher.
Nwachukwu said, “We are putting ourselves out there to remind our customers of our commitment to serving them well. We bear in mind their needs and provide tailor-made solutions to suit them.
“We are known as ‘The true face of insurance’ because we understand and respond to all aspects of the insurance business.”
As part of its strategic approach and Corporate Social Responsibilities, the NSIA Insurance boss said the company partnered with Multichoice on the DSTV Thanks Programme, to reward loyal DSTV subscribers with 10% discount on four identified products.
The products are NSIA Comprehensive Motor Insurance, NSIA Motor Insurance – Third Party Fire & Theft, NSIA Householder Insurance and NSIA Personal Accident Cover.
NSIA Insurance disclosed its successful completion of the 2019 ISO Surveillance Audit by the Standards Organisation of Nigeria after it was awarded the ISO 9001:2015 Quality Management System Certification in May 2018.
It said this certification was achieved due to the successful implementation of the Quality Management System and priority for customer satisfaction.