Improve service quality or risk sanction – NCC warns Telcos

Telecommunications service providers have been warned by the Nigerian Communications Commission (NCC) to improve their services or face sanctions. 

This warning was given by Executive Vice-Chairman of the commission, Prof. Umar Danbatta, at the NCC Day of the Abuja International Trade Fair. 

The Details: Danbatta noted that the consequence of poor service is sanction. He told the operators to improve their services for the millions of subscribers in the country. 

Where a service provider continues to fail to improve services at the detriment of the consumers, the commission will apply appropriate regulatory actions and sanctions against such service provider.”

He restated the commission’s eight-point agenda while stressing that the protection of the consumers from unfair practices is NCC’s mandate. 

Recall that Nairametrics reported the Nigerian Communications Commission (NCC) moved to track cybercriminals in the country.  One of the ways NCC planned to achieve this was via consumer education, and enlightening consumers on the roles required of them in mitigating cybercrime. 

Danbatta also expressed his concern over the matter at the fair while advising members of the public to refrain from opening unfamiliar email messages to avoid falling victim of cybercrime. He also told customers to disregard any message from banks seeking personal information. 

The commission advises all our consumers not to open email that is unfamiliar and also note that banks will not request personal information over the Internet,” Danbatta said. 

Why this matters: Telecommunication is very critical to the development of all aspects of a nation’s economy not excluding manufacturing, banking, education, agriculture and government. The industry, if well tapped, will provide jobs, shore up GDP and close the communication gap. Thus, it is very important to improve the service to avoid the continuance of dropped call rates, and poor data services which adversely affect information flow. 



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